{"id":7034,"date":"2017-08-05T10:50:12","date_gmt":"2017-08-05T14:50:12","guid":{"rendered":"https:\/\/ioadvisory.com\/?p=7034"},"modified":"2020-07-07T08:16:50","modified_gmt":"2020-07-07T12:16:50","slug":"dr-helen-ofosus-discretion-job-secrets","status":"publish","type":"post","link":"https:\/\/ioadvisory.com\/blog\/dr-helen-ofosus-discretion-job-secrets\/","title":{"rendered":"Secrets on the Job – My Experience with Discretion"},"content":{"rendered":"

A secret’s worth depends on the people from whom it must be kept. \u2013 Carlos Ruiz Zaf\u00f3n, The Shadow of the Wind<\/em><\/strong><\/span><\/p>\n

Over the years, I\u2019ve developed a few friendly relationships with family lawyers. Eventually, I\u2019ve said to the ones I know well, \u201cI don\u2019t know who holds more secrets, is it you or is it me?\u201d More often than not, I\u2019m met with a curious furrowed eyebrow or a soft, knowing, chuckle.\u00a0 It\u2019s easy to grasp why lawyers keep a client\u2019s personal information to themselves. They deal with a variety of intimate matters such as divorce, separation, child custody, wills and estates, trademarks, copyrights, etc. Their success relies heavily on being discreet. What is less obvious is that I too have access to sensitive information when working with my clients.\u00a0 This means that I also share the task of keeping things very quiet in my line of work.<\/span><\/p>\n

For me, Discretion is a Little Word that Carries a Big Obligation<\/strong><\/span><\/h2>\n

Morally, I am someone who understands the importance of keeping what has been shared with me with in the strictest of confidence.\u00a0 As a specialist in I\/O Psychology<\/a> and a member of the Society for I\/O Psychologists (SIOP) since 1999 (and also a member of the Canadian Psychological Association [CPA<\/a>]), I am ethically bound to maintain clients\u2019 privacy and confidentiality. This applies to career-related and HR matters.<\/span><\/p>\n

 <\/p>\n

\"SIOP<\/a>Sometimes, when people hear the official title of my job, I\/O Psychologist<\/strong>, they don\u2019t really appreciate many of the nuances of what I do. So, I started using labels<\/strong> like \u2018Career Coach\u2019<\/strong> and \u2018HR Consultant\u2019<\/strong> mainly because they are more relatable and they also describe how<\/em> I use my training in psychology.\u00a0<\/span><\/p>\n

 <\/p>\n

However, what is even less known about my profession is that I am qualified to work in complicated and often deeply personal situations that most people would not want to have discussed openly in their community, family, or in front of their colleagues\/peers. These are serious matters that I have taken on when other \u2018normal\u2019 Career Coaches and\/or HR Consultants are reluctant or lack the training and\/or experience to take on.<\/span><\/p>\n

 <\/p>\n

\"discretion<\/a>For instance, during consultations, I\u2019ve had clients reveal complications related to their divorce<\/a>, separation, workplace bullying<\/a>\/harassment, discrimination<\/a>, burnout, and mental health<\/a> issues (especially depression and anxiety). On any given day, a client may tell me that they are accessing my services to improve their career and livelihood before separating<\/a> from an abusive spouse. Likewise, people seek my advice on how to leave a toxic or unpleasant work environment<\/a> without putting a dent in their resume or jeopardizing an important job reference.<\/span><\/p>\n

 <\/p>\n

In all my interactions with clients, I am honest, hardworking, and trustworthy. From the beginning, it is clear that I never divulge our private discussions or (their) plans to anyone without their permission. Staying discreet is both an ethical and a professional must, and it\u2019s how I represent myself in everything I do. Just as a lawyer or medical doctor would have to remain tight-lipped about their client or patient confidentiality, I will not compromise a client\u2019s reputation or their ability to get themselves out of a bad situation.<\/span><\/p>\n

 <\/p>\n

\"Bouquet<\/a>

Yellow Rose Bouquet by FTD (also symbolic of friendship and Zonta<\/em>)<\/p><\/div>\n

\u201cA rose by any other name would smell as sweet.\u201d \u2013 William Shakespear, Romeo, and Juliet.<\/strong><\/span><\/p>\n

 <\/p>\n

Not all career coaches are created equal. I have<\/em> to comply with<\/strong> the CPA Code of Ethics for Psychologists<\/a><\/strong>. This is not true for the vast majority of career (or business) coaches, but hopefully, they have some type of code of conduct. As a client seeking coaching or HR services, it\u2019s important to know who you are trusting with your high stakes situation. \u00a0I won\u2019t argue that others who are not governed by a professional association are unethical, but I will say that I\/O Psychologists like myself have a lot more to lose when we don\u2019t honour these Codes of Ethics, Conduct, and Guidelines.<\/span><\/p>\n

 <\/p>\n

 <\/p>\n

There is a wide range of skill and approaches in the coaching industry. It\u2019s fair to say that some designations are significantly less rigorous than a reasonable person would expect. My expertise<\/a> is based on 10 years of formal education and many more years of experience dealing with difficult and often complex information.<\/span><\/p>\n

Covert Assignments<\/strong><\/span><\/h2>\n

When I have revealed the ways in which my work involves \u2018<\/em>covert assignments\u2019 I\u2019m usually met with a surprised response of \u201cWow \u2026 I didn\u2019t realize the scope of what you do or the level of discretion that you must use.\u201d In those moments, it is nice to have my profession properly understood and to receive some recognition for my hidden efforts. Another unknown fact is that because I value my clients\u2019 need for discretion, I readily accept that sometimes it isn\u2019t in my client\u2019s best interest to publicly acknowledge the support that I have provided them. This means for every 5 or 10 public reviews or recommendations that I get, there may be 30 or 40 cases that will never be known. These are the hidden implications of maintaining discretion even after the job is done \u2026 and it\u2019s always worth it.<\/span><\/p>\n

 <\/p>\n

Do you have a sensitive career or HR situation to discuss?<\/strong>\u00a0I invite you to contact me by\u00a0email<\/a>,\u00a0phone<\/a>, or via direct message on\u00a0Twitter<\/a>,\u00a0Facebook<\/a>, or\u00a0LinkedIn<\/a>.\u00a0<\/span>If something\u00a0urgent<\/strong>\u00a0comes up, I\u2019m also available by a voice or video on\u00a0Magnifi<\/a><\/strong>, an expertise-on-demand app.<\/p>\n

More than career coaching,\u00a0it\u2019s career psychology<\/em>\u00ae.<\/span><\/p>\n

 <\/p>\n

I\/O Advisory Services<\/a>\u00a0\u2013 Building Resilient Careers\u00a0and Organizations.<\/span><\/p>\n

 <\/p>\n

Easily share this article using any of the social media icons below.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

When I have revealed the ways in which my work involves \u2018covert assignments\u2019 I\u2019m usually met with a surprised response of \u201cWow \u2026 I didn\u2019t realize the scope of what you do or the level of discretion that you must use.\u201d<\/p>\n","protected":false},"author":3,"featured_media":6679,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,7,314],"tags":[154,153,156,80,155,122,157,144],"class_list":["post-7034","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-career-advice","category-workplace-culture","tag-code-of-conduct","tag-confidentiality","tag-discretion","tag-dr-helen-ofosu","tag-ethics","tag-industrialorganizational-psychology","tag-privacy","tag-value-of-expertise"],"yoast_head":"\nSecrets on the Job - My Experience with Discretion | I\/O Advisory Services<\/title>\n<meta name=\"description\" content=\"Dr. 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