{"id":7222,"date":"2017-10-07T11:59:27","date_gmt":"2017-10-07T15:59:27","guid":{"rendered":"https:\/\/ioadvisory.com\/?p=7222"},"modified":"2019-09-16T08:58:41","modified_gmt":"2019-09-16T12:58:41","slug":"hidden-consequences-online-screening","status":"publish","type":"post","link":"https:\/\/ioadvisory.com\/blog\/hidden-consequences-online-screening\/","title":{"rendered":"Hidden Consequences of Online Screening"},"content":{"rendered":"

\"screening<\/a>Last week I discussed how ‘hitting the streets’ with a resume in hand is a distant memory for many of us.\u00a0 For more recent graduates, it is nothing short of a nostalgic legend told by their parents and\/or older contacts (click here to read part one<\/a> of this blog post). In 2017, job hunting often means sitting at your computer for endless hours at home, typing yes or no to very strict and constrained screening questionnaires.<\/span><\/p>\n

In some respects, online screening has replaced the skill of a well-structured, human-to-human interview. Although what I wrote last week might look like a nod to the ‘good old days’ of applying for jobs in person<\/a><\/u><\/span><\/span>, I do recognize the advantages that business owners and hiring managers have when they use online screening methods. As with many things, the devil is in the details. In this context, my concern is more about what happens when these screening tools are not used well. I\u2019m not entirely sold on how frequently these tools are relied upon or the implications of how<\/em> they are actually used in practice.<\/span><\/p>\n

For example, one of my more mature clients expressed total defeat over the phone, noting that navigating the web for work is just not going to be in her best interest.<\/span><\/p>\n

\u201cMaybe I\u2019m just too old for what the employers are looking for? Each time I come across a job description I see things like \u2018Must be able to adapt to flexible hours \u2026 looking for <\/i>recent<\/b><\/i> graduates with a Master degree(s) \u2026 or seeking fresh, vibrant workers<\/i>.\u201d This client is highly attuned to coded language, and because she has kids (which limits the flexible schedule requirement) and ‘only’ has a Bachelor\u2019s degree from 13 years ago she already knows they aren\u2019t looking for someone like her. (I’ve addressed the issues of academic inflation<\/a><\/u><\/span><\/span> and the perceived need for a degree<\/a><\/u><\/span><\/span> in previous blog posts.) Similarly, I hear from younger job seekers that they also feel ‘cut off at the knee’ by these super-specific online screening questionnaires and application processes. They find it hard to qualify for many positions because employers often expect 5 to 10 years of experience for positions that seem entry-level.<\/span><\/p>\n

 <\/p>\n

\"Screening<\/a>Now I realize some of you might think, \u201cBut don\u2019t online job assessments and applications help filter, if not entirely prevent an employer\/organization from rejecting someone due to their age or overall appearance?” The short answer to this is no. The main goal of online screening is to automatically focus on the essential criteria in applicants’ answers and applications to see if their background is a good fit for the role and organization. In theory, this should prevent the possibility of human bias. The problem that I see is that often the screening criteria prevent qualified people from applying. For instance, when a position as an Administrative Assistant requires a degree and 5 to 10 years of experience, many people with a suitable college diploma and 3 or 4 years of relevant experience are screened out from this fairly entry-level job. These people with transferable skills that they could instantly apply if they were hired don’t ever make it to the interview where they could normally make their strong case for being chosen. When poorly implemented, this screening method is creating many virtual barriers for high potential candidates who will never be considered for the position or receive the opportunity to be interviewed in person.<\/span><\/p>\n

 <\/p>\n

As an associate half-joked with me over this very topic said:<\/span><\/p>\n

\u201cI\u2019m glad I have a stable job that I\u2019ve stayed in for 20 years, because today, if I was applying for work online I would need to be fully bilingual just to answer the phone, have a Ph.D. or several degrees to stand out, and be willing to relocate at the drop of a hat. Not to mention the expectation that I have decades of work experience and am fully trained in a field\/system even before getting the actual position. Who is this perfect employee? A unicorn?\u201d <\/i><\/span><\/p>\n

 <\/p>\n

From where I stand, online screening casts a wide net in terms of high volumes of applications, but the prevalence of real opportunities where qualified people with relevant transferable skills can actually get the job seems to be getting smaller.<\/span><\/p>\n

 <\/p>\n

There are at least t<\/b>hree ways online screening becomes problematic:\u00a0<\/b><\/span><\/p>\n

1. Ageism<\/b><\/span><\/p>\n

Online questions and descriptions can discriminate against candidates at both ends of the age spectrum. These algorithms can intentionally or unintentionally rule out younger and more mature applicants. \u201cWilling to work flexible hours\u201d<\/i>\u00a0often tilts things to favour younger staff who will tolerate an unpredictable schedule and\/or last-minute overtime. A question like, \u201care you a recent graduate?\u201d screens out a whole group of more experienced workers who graduated decades ago. The same question can also weed out younger contenders who are fresh out of school if the organization wants to avoid investing in any training (see this previous blog post on ageism<\/a><\/u><\/span><\/span>).<\/span><\/p>\n

 <\/p>\n

\"Screening<\/a><\/b><\/span>2. Unnecessarily Rigid Criteria<\/b><\/span><\/p>\n

These online screening questionnaires and criteria can create unanticipated problems. Sometimes, the person setting up the screening process hastily checks boxes to add screening criteria in a way that prevents suitable candidates from making it past the initial screening. For example, if a nonprofit is hiring a new manager, is it really essential that all applicants have a certain number of years of experience within the nonprofit sector? Isn’t it possible that someone who is coming from the government or a socially conscious business enterprise can do the job just as well? Fundamentally, I think it’s essential that the people tasked with setting the screening criteria understand the difference between what the right applicant needs to know from the first day on the job versus what they can learn on the job in the early days\/weeks (learn more about this Bring vs. Learn Distinction<\/a><\/u><\/span><\/span> in a previous blog post).\u00a0<\/span><\/p>\n

 <\/p>\n

 <\/p>\n

3. Ableism<\/b><\/span><\/p>\n

Those with observable and hidden disabilities might encounter trouble when completing online screening questions. Questionnaires that require a valid Driver\u2019s License despite the fact that the job doesn’t involve driving inserts unnecessary negative bias into the process. During an interview, a candidate may note that they live two blocks away from the workplace \u2026 or they may have a condition or circumstances that are easy to explain that would not have a negative impact on their ability to perform the work. Due to the screening process, that candidate would never have an opportunity to explain the obvious and demonstrate that they are suitable for the vacant position.<\/span><\/p>\n

Sometimes, these online job application websites are confusing to navigate even for someone who is fairly tech-savvy. This can make the screening process even more intimidating and discouraging for someone who has dyslexia or another challenge but who would do well in an actual interview and even better on the job.<\/span><\/p>\n

 <\/p>\n

Have career or HR-related concerns?<\/strong>\u00a0I invite you to\u00a0contact me<\/strong>\u00a0by\u00a0email<\/a>,\u00a0phone<\/a>, or via direct message on\u00a0Twitter,<\/a>\u00a0Facebook<\/a>, or\u00a0LinkedIn<\/a>\u00a0if you\u2019d like to discuss any of these topics in more detail.<\/span><\/p>\n

 <\/p>\n

More than career coaching,\u00a0it\u2019s career psychology<\/strong><\/em>\u00ae.<\/span><\/p>\n

 <\/p>\n

I\/O Advisory Services<\/a>\u00a0\u2013 Building Resilient Careers\u00a0and Organizations.<\/span><\/p>\n

 <\/p>\n

Easily share this article using any of the social media icons below.<\/p>\n","protected":false},"excerpt":{"rendered":"

I recognize the advantages that business owners and hiring managers have when they use online screening methods. My concern is more about what happens when these screening tools are not used well. I’ll discuss some of the negative implications of these tools in this article.<\/p>\n","protected":false},"author":3,"featured_media":7223,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,7,304,310],"tags":[127,42,220,163,198,227,169,136,174,221],"class_list":["post-7222","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-career-advice","category-hiring-staff-hr","category-mature-experienced-professionals","tag-ageism","tag-career-change-and-disability","tag-disabilities","tag-diversity","tag-hiring-staff","tag-hr-policy","tag-human-resources-hr","tag-inclusion","tag-online-screening","tag-people-with-disabilities"],"yoast_head":"\nHidden Consequences of Online Screening | I\/O Advisory Services<\/title>\n<meta name=\"description\" content=\"The hidden consequences of online job applications and screening are discussed - especially when very strict and constrained questionnaires are used.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/staging.ioadvisory.com\/hidden-consequences-online-screening\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hidden Consequences of Online Screening | I\/O Advisory Services\" \/>\n<meta property=\"og:description\" content=\"The hidden consequences of online job applications and screening are discussed - 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