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Difficult Conversations: From Painful to Productive (Part 3 of 3)

Difficult Conversations: From Painful to Productive (Part 3 of 3)

by Dr. Helen Ofosu | Nov 13, 2021 | blog, Career Advice, Workplace Culture ​

In Parts One and Two of this blog series, I wrote about how conflict avoidance seems to be the most common—but also the most ineffective—strategy for handling difficult conversations. Not only is conflict avoidance an ineffective strategy, but putting off difficult...
Avoiding Conflict is NEVER the answer (Part 2 of 3)

Avoiding Conflict is NEVER the answer (Part 2 of 3)

by Dr. Helen Ofosu | Oct 30, 2021 | blog, Career Advice, Workplace Culture ​

Let’s face it. Some amount of conflict is part of every workplace. In Part One of this three-part blog series on difficult conversations I wrote about how, despite so much effort by companies to facilitate communication and openness in the workplace, important yet...
Why Are Difficult Conversations So…Difficult? (Part 1 of 3)

Why Are Difficult Conversations So…Difficult? (Part 1 of 3)

by Dr. Helen Ofosu | Oct 16, 2021 | blog, Career Advice, Workplace Culture ​

Most people will do almost anything to avoid a difficult conversation; especially in the workplace. This is so much so that many would rather quit their job than address awkward issues with colleagues or their boss. Despite so much effort by companies to facilitate...
Inadequate Inclusion – A Barrier to Returning to Work

Inadequate Inclusion – A Barrier to Returning to Work

by Dr. Helen Ofosu | Aug 21, 2021 | blog, Hiring Staff & HR, Leaders & Executives ​, Mental Health, Workplace Culture ​

For many people, a return to the physical office will be a welcome relief; whether you live in a smaller home to be closer to work, or you’re just tired of walking to work in your pyjamas. If you’ve been supporting young children you’re probably relieved that...
Systemic Racism and the Public Service: Moving the Dial Forward

Systemic Racism and the Public Service: Moving the Dial Forward

by Seyi Okuribido-Malcolm | Apr 17, 2021 | blog, Diversity & Inclusion, Workplace Culture ​

I first met Seyi Okuribido-Malcolm in January 2019 at the inaugural Federal Black Employee Caucus symposium in Ottawa. She has a warm and professional presence that is not easy to forget. Since that time, our paths have crossed frequently. I’ve seen her speak at...
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Recent Blog Posts

Psychological Safety Isn’t Just “Be Nice”: A Leader’s Guide to Accountability, Candour, and Repair After Harm

When people believe they can speak up, ask questions, and admit mistakes without humiliation, teams catch problems earlier, learn faster, and are more productive. All of this is especially important in a context where organizations are forced to do more with less due to…

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The New Career Ladder: How to Build a Skill Portfolio Instead of Chasing Titles

Many of us working professionals were taught that career success means climbing the corporate ladder: earning a better title, managing more people, and moving up step by step. But today’s workplace is changing fast. Reorgs happen more often, organizations and their te…

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How to Set Boundaries at Work (Without Career Fallout): Scripts for High Performers and Managers

Given what is happening in many workplaces due to economic pressures and a perceived need to do more with less, workplace boundaries is a topic worth revisiting. I’ve seen too many instances where high performers become the “go-to” person, and then, without anyone…

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Respectability Politics at Work

Respectability politics may be an unfamiliar term to some readers, but it creates a silent tax on energy, belonging, and performance. When people must self-monitor their hair, clothing, facial expressions, enthusiasm, volume, emotional range, and cultural references, ps…

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Burnout Isn’t a Personal Failure …

I’ve been a working professional for over 20 years, and the challenges facing many organizations and employees are tougher than usual – and may not resolve quickly or easily. If you’re exhausted, feeling unmotivated, and quietly wondering whether you’re “just no…

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